q787 Frequently Asked Questions for Pakistan Players

Yes. You must be 18 years of age or older to create a q787 account. This is a firm requirement and is verified before any withdrawal is processed. Players who are found to be under 18 will have their accounts closed and any balance held pending investigation. q787 takes this seriously and applies strict checks at the withdrawal stage.

No. q787 allows one account per person. Registering multiple accounts — for example to claim a welcome bonus more than once — is a violation of the Terms and Conditions and will result in all accounts being permanently closed with forfeiture of any balances and bonuses. If you already have an account and cannot access it, contact support to recover it rather than creating a new one.

On the Login page, select the "Forgot Password" option. Enter your registered mobile number or email address and q787 will send a reset link or verification code. Follow the steps in that message to set a new password. The reset link is time-limited, so use it promptly. If you no longer have access to your registered contact details, contact support via live chat for assisted account recovery.

Log in and go to Account Settings. Some details — like your registered name and date of birth — are fixed once verified and cannot be changed independently. If you need to update your mobile number or email address, contact support through live chat. The team will verify your identity before making the change to ensure the security of your account.

q787 supports several PKR payment methods that are popular in Pakistan — JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and approved mobile wallets. All deposits are made in PKR, so there is no currency conversion involved on the q787 side. The Cashier section of your account shows the current options and any minimum deposit amounts that apply.

Deposits via JazzCash, Easypaisa, and most mobile wallets are typically credited to your q787 balance within seconds. Card deposits are usually instant as well. Bank transfers via Raast are generally very fast but may occasionally take a few minutes depending on your bank. Standard bank transfers can take longer. If a deposit has not appeared after a reasonable wait, check your transaction history in the Cashier section and contact support if needed — they can trace it using the transaction reference.

Go to the Cashier section in your account and select Withdraw. Choose your preferred PKR payment method, enter the amount, and confirm the request. Withdrawals are processed once your identity has been verified (KYC). If you have not yet completed verification, do that first — it is a one-time process and speeds up all future withdrawals. Processing times vary by method; most are handled within a few business hours once approved.

q787 does not charge platform fees on deposits or withdrawals. However, your chosen payment provider — JazzCash, Easypaisa, your bank, etc. — may apply their own standard transaction fees. Those are independent of q787 and are set by the payment provider. Check your provider's fee schedule if you are unsure about any deductions on their side.

For most Pakistani players, a clear photograph or scan of both sides of your CNIC is sufficient. In some cases, a selfie holding your CNIC may be requested for comparison. Make sure the image is well-lit and all text is readable — blurry or cropped images will delay the process. If your CNIC is expired, a valid Pakistani passport is also accepted. Verification is typically completed within a few hours once clear documents are submitted.

Yes — PSL is one of the primary sports betting markets on q787. During PSL season, you will find full match betting, top batsman, top wicket-taker, total runs, and live in-play markets on every PSL fixture. Pre-match odds open as soon as fixtures are confirmed. q787 also covers international Cricket — T20Is, ODIs, and Test matches involving Pakistan — along with bilateral series and ICC tournaments.

Yes. q787 supports in-play (live) betting on Cricket and other sports. Once a match goes live, you can place bets on current and upcoming outcomes with odds that update in real time based on what is happening on the field. For Cricket, this includes markets like next wicket, runs in the current over, and match result at each innings break. The q787 app makes live betting particularly smooth as you can follow the match and bet simultaneously.

Beyond Cricket, q787 covers Football (including major leagues and international fixtures), Tennis, Basketball, Volleyball, and Esports (popular titles like CS:GO, Dota 2, and League of Legends). The full list of available markets is visible in the Sports section of your account once you are logged in. New sports and tournament coverage is added regularly.

Minimum bet sizes are displayed in the bet slip when you select a market. They are generally low enough to be accessible to all players. Maximum bet limits vary by market, competition, and event type — typically larger events have higher maximum limits. If you want to place a larger bet on a specific market and are unsure of the limit, contact support before placing.

The q787 Live Casino features real dealers broadcasting live 24 hours a day, seven days a week. Available games include Baccarat (multiple variants including Speed Baccarat), Roulette (European, American, and Live Auto Roulette), Blackjack, Dragon Tiger, Andar Bahar, Teen Patti, and several Poker variants. Tables run at a range of PKR bet levels, so casual players and higher-stake players are both catered for.

All Slot titles on q787 are sourced from established game developers who use independently certified Random Number Generators (RNGs). This means each spin result is completely random and not influenced by previous results or any other factor. Each game also has a published Return to Player (RTP) percentage — this tells you the theoretical long-term payout rate for that specific title. RTP figures are provided by the game developers and are publicly available.

Yes. All Casino games — including Live Casino tables and the full Slots library — are fully playable on mobile through both the q787 website (mobile browser) and the dedicated app. The app is optimised for smartphone screens and provides a smooth, lag-free experience for Live Casino streaming. Download the app from the Download page for the best mobile experience.

q787 hosts hundreds of Slot titles from multiple leading game providers. The library spans classic three-reel Slots, video Slots with multi-line pay structures and bonus rounds, progressive jackpot Slots, and branded entertainment titles. New games are added regularly. The Game Lobby has search and filter tools that let you sort by provider, feature type (free spins, bonus buy, etc.), and RTP range.

New q787 players receive a welcome bonus on their first deposit. The current offer details — including the match percentage, maximum bonus PKR amount, and wagering requirements — are displayed on the promotions page and during the deposit flow. Read the terms before claiming so you understand the wagering requirement and eligible games. q787 presents these clearly without burying conditions.

A wagering requirement is the number of times you need to play through a bonus amount before it can be withdrawn as cash. For example, if you receive a PKR 1,000 bonus with a 20x wagering requirement, you need to place PKR 20,000 in qualifying bets before that bonus amount is released for withdrawal. Not all games contribute equally to meeting a wagering requirement — Slots typically contribute 100%, while some table games contribute less. This is always stated in the bonus terms.

Yes. q787 runs regular promotions for existing players — reload deposit bonuses, free bet offers for sports betting, cashback on losses, and seasonal campaigns. During PSL season, there are typically Cricket-specific promotions. All active offers for your account are visible on the Promotions page once you are logged in. You can also opt in to marketing notifications to be informed of new offers as they launch.

No. Bonus funds must be wagered through the required number of times before they convert to withdrawable cash. You can see your current wagering progress in the bonus section of your account dashboard. Your real PKR balance (any amount deposited or winnings from non-bonus play) is separate and withdrawable at any time, subject to the standard withdrawal process and identity verification.

q787 uses SSL/TLS encryption on all connections, meaning your login credentials, personal data, and payment information are never transmitted in plain text. Passwords are stored in a securely hashed format — not even the support team can read your actual password. Suspicious login activity from new devices or unusual locations can trigger additional identity checks. You can also enable two-factor authentication (2FA) in Account Settings for a further layer of protection.

Act immediately. If you can still log in, change your password right away from Account Settings. Then contact q787 support through live chat — they can review your recent login and transaction history, flag any suspicious activity, and place a security hold on the account while it is investigated. If you cannot log in at all, use the "Forgot Password" flow on the login page, or contact support directly for emergency account recovery.

No. q787 support will never ask for your account password by any channel — not by live chat, email, SMS, WhatsApp, or phone. If you receive any communication claiming to be from q787 and asking for your password or full payment details, treat it as a phishing attempt and do not respond. Report it to the real q787 support team through the official website or app immediately.

q787 provides several tools that are available to every registered player directly from Account Settings. These include: PKR deposit limits (daily, weekly, monthly) that take effect immediately when reduced; session time reminders that alert you after a chosen play duration; reality check pop-ups showing your net session result; a temporary cool-off period (24 hours to 30 days) that locks your account for gameplay and deposits; and full self-exclusion for longer-term breaks. None of these require a reason — you can activate any of them at any time.

Log in, go to Account Settings, and open the Responsible Gaming section. From there you can set a daily, weekly, or monthly PKR deposit cap. Reducing a limit is instant. Increasing a limit has a deliberate waiting period to protect you from impulsive decisions — this is a feature, not a delay. If you need help finding the setting, support can guide you through it via live chat.

Self-exclusion locks your q787 account for an extended period — or permanently — preventing deposits, gameplay, and new account creation. It is the strongest responsible gaming tool available and is for situations where a player needs a definitive break. To request self-exclusion, contact support through live chat so it can be applied with the correct safeguards in place. Your PKR balance remains secure and can be withdrawn at the end of the exclusion period. For more information, visit the Responsible Gaming page.